Text-to-911 May Provide Lifeline to Domestic Violence, Other Victims

September 5, 2018

State’s Next Generation 9-1-1 Provides Ability to Send a Text Message in an Emergency When Absolutely Necessary, Including for Those with Disabilities and in Situations When a Voice Call is Not Safe

As part of Connecticut’s new Next Generation 9-1-1 Emergency Telecommunications System, state residents can now send a text to 9-1-1 operators to request emergency help . For those with disabilities, domestic violence victims, and others in situations where a voice call to 9-1-1 is not safe, Text-to-911 enables residents to send a text message to 9-1-1 from a handheld device in emergency situations. The system is available statewide.

To use Text-to-911, enter the numbers “911” in the “to” or “recipient” field on a mobile phone or other handheld device. Text a brief message that includes the location of the emergency and what services are needed (police, fire, ambulance). Operators at the 9-1-1 call center will send back questions and follow-up instructions.

For more information on the Text-to-911 system and to see a demonstration of the capability, visit www.Text911CT.org.