Formica Supports Connecticut Water Program Protecting Customers

April 21, 2015

Be Sure Before You Open the Door

Hartford, CT – State Senator Paul Formica joined the Connecticut Water Company and several key lawmakers at a recent press event to announce a new feature that will help stop thieves posing as water utility workers.

When a Connecticut Water customer calls to schedule an appointment, a customer service representative will ask for an e-mail address. The company will then send an e-mail to confirm the appointment. In addition a second e-mail with a photo of the field service representative who is en-route to the customer’s home will be sent, so the customer knows how to identify the worker.

“I am very supportive of this initiative. It is sad that people are taken advantage of by con-artists. This program will go a long way to give customers peace of mind,” said Sen. Formica.

Eric W. Thornburg, Connecticut Water’s president and CEO, stated, “We decided we needed to do more to give our customers more information to protect themselves from imposters posing as water company employees.”

The launch of the new service is part of the company’s commitment to the safety and security of customers– Be Sure Before You Open the Door.

Connecticut Water made the announcement at the Legislative Office Building (LOB). In addition to Senator Paul Formica, Consumer Protection Commissioner Johnathan Harris, and PURA Commissioner Jack Betkoski were in attendance. The Commissioners spoke about the importance of protecting Connecticut’s citizens from imposters posing as utility workers.

Connecticut Water offers a fact sheet with 8 Tips to avoid being ripped off by thieves posing as utility workers. The fact sheet is available at Connecticut Water’s Web site: > Customers > Bill Inserts and Fact Sheets.

Connecticut Water Company serves nearly 300,000 people in 56 towns in Connecticut. The towns of Old Lyme and Old Saybrook are in the service area.