Glitch Drops 5,800 Access Health Customers [NBC]

July 11, 2014

NBC Connecticut

A computer glitch has caused nearly 5,800 people enrolled in health insurance plans with Access Health CT to be dropped from their providers, and now the agency is working to fix it.

According to State Sen. Len Fasano, the glitch escalated insurance rates, causing health care providers to drop customers for insufficient payment even though those customers had paid what they owed. The issue began in early May.

“This system glitch arbitrarily made a change in subsidies, either a dollar difference or dropped the subsidy entirely, on the basis of somebody making a reported change,” explained Access Health CEO Kevin Counihan.

Counihan added that “80-85 percent were caused because of this system programming problem,” which was fixed Monday.

The agency plans to contact all affected customers by phone starting Friday.