Senator Kissel Engages Wireless Industry

March 15, 2010

This legislative session, I proposed a bill regarding warranties on defective cell phones. Through this process, I have learned a great deal about the cell phone industry and the programs that are offered to wireless customers. I was informed that they will assist consumers with the manufacturer’s warranty and often get a replacement for a warranty covered problem quicker through their voluntary programs.

I met extensively with all the major carriers in Connecticut and they have pledged to be a resource to me and my constituents. If you have any issues for which you need assistance, specifically regarding the return of defective cell phone products, please contact my office at 860-240-0531, or [email protected], and I will be happy to contact representatives from the wireless provider on your behalf to work towards a positive resolution of this issue.