New Statewide Text-to-911 Announced

New Service Provides Ability to Send a Text Message in an Emergency When Absolutely Necessary, Including for Those with Disabilities and in Situations When a Voice Call is Not Safe.

The State of Connecticut has launched a new Text-to-911 capability as part of the state’s new Next Generation 9-1-1 Emergency Telecommunications System. Text-to-911 provides residents with the ability to send a text message to 9-1-1 from a handheld device in emergency situations when it is either unsafe or they are unable to place a voice call. The system, which is available statewide, is now in effect.

To use Text-to-911, enter the numbers “911” in the “to” or “recipient” field on a mobile phone or other handheld device. Text a brief message that includes the location of the emergency and what services are needed (police, fire, ambulance). After that, answer questions and follow-up instructions will come from the 9-1-1 call center.

For more information on the Text-to-911 system and to see a demonstration of the capability, visit www.Text911CT.org.