Computer System Designed To Cut DMV Wait Times Is Creating Longer Waits In Connecticut [CBS Local]

Article as it appeared on CBSLocal.com

Bill Seymour, spokesman for the Connecticut DMV, said that while everything is being done to shorten the long waits, they’re likely to continue at least for a while longer.

“In a couple of weeks, we may have a firmer idea of what’s causing the longer waits and then what the remedy to that is,” he said.

Seymour said the DMV expected long waits during the computer conversion but did not expect such prolonged wait times.

State Sen. Toni Boucher, R-Wilton, said she’s received complaints from customers at the DMV office in Norwalk of wait times as long as three hours.